Starlink can be used wherever the dish has a clear view of the sky. Starlink decides availability and new sign-ups, so we check your address before you pay. DishNet serves more than 40 towns: see the coverage page for the towns we serve.

A managed DishNet plan is DishNet's own service, not a Starlink product: your contract is with DishNet, and the Starlink account that serves your kit is registered and managed by DishNet on your behalf, under Starlink's own terms and approvals. It runs on the Starlink network, and DishNet provides the package around it: delivery, professional installation, mobile-money billing, warranty handling and local support. DishNet does not operate the Starlink satellite network itself. See the managed DishNet plans.

Pricing depends on the kit (Mini, Standard, or High Performance) and current Starlink service plans. Message us on WhatsApp for today's prices — we'll give you a full quote covering the kit, delivery to your town, professional installation, and the monthly plan, whether that is a managed DishNet plan or a Starlink plan registered in your own name.

Yes. Your first ICT consultation is free and carries no obligation. Message us on WhatsApp, call +256 705 993 348, or email info@dishnetafrica.com.

In Kampala and major cities, usually 1–3 working days (Monday to Friday, except public holidays in Uganda) after payment. For upcountry towns we schedule delivery and installation together, typically within a week. The installation itself takes 2–4 hours. Starlink controls registration approval, KYC verification and activation, so we cannot promise when the service itself will start.

Yes, with Airtel Money: dial *185*9#, enter our Merchant ID 4428146 (DISHNET AFRICA LTD), the amount and your PIN. Then send us the transaction ID from Airtel’s SMS on WhatsApp so we can apply the payment to your account. We do not take MTN Mobile Money at the moment. For bank transfer or cash, message us on WhatsApp and billing will tell you how.

Speed depends on the Starlink plan, the kit, your location and how busy Starlink's network is; Starlink publishes typical speeds for each plan. We explain what to expect at your address during your consultation.

Yes. We help you understand and navigate Starlink's registration. Starlink controls registration approval, KYC verification and activation, so we cannot promise an approval. You can also choose a managed DishNet plan, where your contract is with DishNet. If your own-name registration is restricted, we do not automatically offer — or refuse — a managed DishNet plan: we review each case individually, subject to Starlink's terms, requirements and approvals, and tell you honestly what is possible. We will never help anyone bypass verification, registration restrictions or eligibility checks.

A WiFi zone is a hotspot at your premises — a shop, hostel, campus, or trading centre — where people nearby would buy time bundles. We scope what a zone would include with you in a consultation, subject to a site survey, a Starlink plan that permits selling access, and any licence the Uganda Communications Commission requires.

Yes. CCTV and network security are a separate DishNet service — not a Starlink product, and you do not need Starlink to use them. We advise on, supply and install camera systems and firewalls. See the security page for details.

Yes — we plan and install Starlink for offices, schools, health centres, hotels and NGO field sites, including organisations with several sites, with written quotations for your procurement process. Your first ICT consultation is free and carries no obligation.

Message support on WhatsApp: WhatsApp support is available seven days a week. Some replies come from our automated assistant, and you can ask for a person. Many issues can be fixed remotely; when hardware needs attention, we arrange a technician visit in the towns we serve.

Power use depends on the kit, and Starlink publishes typical figures for each one. Starlink can run on a correctly sized solar-and-battery system, which we can advise on for off-grid homes and businesses.

Yes — Starlink service is registered to an address. Tell us before you move. Starlink decides whether it has capacity at the new address. On a managed DishNet plan we request the address change for you; if the account is in your own name, you change it in your Starlink account and we can guide you through it. We quote you for moving and re-installing the kit. If you move often, ask us whether a Starlink roaming plan is available to you.

Log in to the customer portal to see your invoices and payments. To pay, use Airtel Money: dial *185*9# and pay Merchant ID 4428146, then send us the transaction ID on WhatsApp. The Pay a Bill page has the steps.

Starlink kits: 12 months from the day you receive the kit, and we handle the claim with Starlink for you. Our installation work: 6 months. Other equipment: the manufacturer's warranty shown on your invoice or with the product, or 6 months where none is shown. If anything is faulty when it arrives or within 7 days of delivery, or of installation if later, you choose a replacement or a full refund. Your rights under Ugandan law come on top. See our Warranty Policy.

Yes. If you change your mind about equipment, return it within 7 days of receiving it. Faulty items are always covered. Refunds are paid within 14 days, back to the way you paid. Monthly plans have no cancellation fee and end at the end of the month you have paid for. Flex packages (12 or 24 months, kit included) follow their own signed written agreement. See Returns, Refunds and Cancellations.