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Help Guides

Help yourself — or let us help

Short, practical guides for the things customers ask most. Can't find it? WhatsApp is one tap away.

App tutorials (18)

Step-by-step, with screenshots: logging in, paying invoices, changing your WiFi password, pausing devices, running speed tests, and more.

Open Tutorials

Frequently asked questions

Pricing, coverage, installation timelines, mobile money, solar power for Starlink, and what to do when something breaks.

Read the FAQ

Billing & payments

How to pay with Airtel Money, other ways to pay, what to do if a payment doesn't reflect, and where to see your invoices and payment history.

Payment Help

Talk to support

WhatsApp support is available seven days a week, and you can ask for a person — for anything the guides don't cover, from slow speeds to moving house.

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