Wondering if your internet is slow today? The app has a built-in speed test that measures download, upload, and ping. Share the result with our support team if something looks off.
The speed test lives inside Site Detail, so first you need to open one of your sites.
Tap the Sites tab at the bottom. You'll see a list of every Starlink site on your account, split into Active and Inactive. Tap the one you want to test.
The site detail page shows your usage, dish status, and two big buttons. Tap Speed test.
Before tapping, take a quick look at Dish status. If it says Online with a green dot, you're good. If it says Offline or Unavailable, the speed test won't work either — the dish has to be reachable.
The test runs in three phases:
1. Latency (ping) — how fast the server replies (lower is better)
2. Download speed — how fast you can pull data (the big number you care about)
3. Upload speed — how fast you can send data
The gauge fills up live as the test runs. The whole thing takes about 15-20 seconds.
You get three numbers and a verdict at the top:
Download — the big number. Starlink does not guarantee a speed; what you get depends on your location, plan, weather and how busy the network is. Speeds often drop at busy times (evenings).
Upload — lower than download — that's normal.
Ping — lower is better. Higher ping makes video calls and gaming feel slower.
If you think speed is way off, tap Share result. This sends your test result to our WhatsApp support so the team can investigate.