WhatsApp is the fastest way to reach our support team. The app opens WhatsApp with our number and a pre-filled message — you just hit send. WhatsApp support is available seven days a week.
From any screen, tap Support in the bottom navigation (the question-mark icon).
This opens the Support screen, which has all the ways to reach us in one place: WhatsApp, phone, email, and quick links to common issues.
The big green WhatsApp card at the top is the fastest way. Tap it — the app opens WhatsApp on your phone with our support number already loaded and a starter message ready to send.
Below the card you'll see other contact options: call us on +256 705 993 348, or email info@dishnetafrica.com. Use these if WhatsApp isn't working for you.
Even further down, the Common issues shortcuts give you quick links for four topics: slow internet, password changes, paying invoices, and checking if there's an outage in your area.
WhatsApp opens with our number (+256 705 993 348) and a message already typed: "Hi DishNet, I need help with my service."
You can edit the message before sending if you want to add details (e.g. "Hi DishNet, my internet has been off since 2 PM at the Lodge"). Or just hit send and we'll reply asking for details.
If you message from the phone number on your account, the team can usually find your account quickly. They may ask you to confirm a few details before discussing it.