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Account

How to switch between accounts

Got a personal account and a business account on the same phone number? The app keeps both. Switch in two taps — the home screen, invoices, and sites all update to the active account.

About 2 min to complete
3 steps
Android app or web portal
App screens shown with sample data
1

Look for the account pill on the home screen

If you have 2 or more accounts linked to your phone number, you'll see a small pill below your name on the home screen. It shows the currently active account and says · X accounts · switch ›.

Tap the pill to jump straight to the Account screen. Or tap the Account tab at the bottom right.

Don't see this pill? That means only one account is linked to your phone. If you have a personal kit and a separate business kit and they're not both showing up, message us; once we have confirmed that both accounts are yours, we can link them to the same phone number, with no second login.
2

Tap the account you want to switch to

The Account screen shows a section called My Accounts with all your linked accounts.

Each row shows:

• The account name (e.g. Daniel Okello for personal, Okello Trading Co. for business)
• The plan (as shown on your invoice)
• The account ID (#4287, #5612)
• The status (active, suspended, etc.)
• A red tick ✓ on whichever is currently active

Tap the row of the account you want to switch to.

Active accounts come first. The list is sorted with active accounts at the top and suspended/terminated at the bottom, so the most-used ones are easy to reach.
3

The whole app re-loads with the new account

Tap the new account and the app instantly switches. Every screen now shows that account's data:

• Home — the new account's plan and usage
• Sites — only sites belonging to this account
• Invoices — only invoices for this account
• Hotspot Mode — only routers on this account

The pill on the home screen now shows the new account name. Tap it again any time to switch back.

The switcher uses the same login. You don't have to log out, you don't enter a password again, you don't get a new OTP. It's instant. Behind the scenes, both accounts are linked to your phone number at your request — our team sets this up when one person holds more than one DishNet account.
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